Cancellation/reschedule policy

Should you need to cancel your appointment, a 48-hour notice is required. Failure to give less than 48 hours notice will result in a fee of 100% of your normal service price. This fee will be charged to the card on file and must be paid before your next scheduled appointment. 

Clients who habitually cancel their appointments without rescheduling will be terminated.

NoomGroom does not offer call-in services. Your appointment days and times are reserved just for you. If you cancel and do not reschedule your appointment, NoomGroom will suffer an unrecoverable loss of income.

If you need to cancel and reschedule your appointment, we will do our absolute best to find you a new day and time within seven days of your original scheduled appointment. If there are no available appointment times or if you are going to be unavailable for more than seven days, you might need to wait until your next scheduled appointment.

PLEASE NOTE that altering an appointment does not affect your upcoming months as we operate on a route system, so the time between months can be shorter or longer depending on the change needed for that month.

We understand emergencies and life in general happens and will take those events into consideration on a case-by-case basis.

Payment is due at the time of services rendered. Payment can be made by cash, Venmo or credit card. All clients are required to have a card on file. We do not offer invoicing.

Please have your pet ready for grooming services upon arrival. The stylist will use a slip lead to secure your pet during the transition from your home to the mobile salon.

Latchkey clients, please provide a safe and accessible place for your pet. The stylist will not chase your pet around the house or yard. If the stylist cannot access your pet for any reason, services will be canceled, and a cancellation fee equal to your normal grooming fee will be charged.

Owners are responsible for keeping their pets flea and tick-free. If we notice parasites that require treatment, the pet is treated with an all-natural flea and/or tick treatment, and additional fees will apply. You will be informed if parasites are found so you can treat your environment as needed.

It is the responsibility of the Owner to maintain the pets coat between services to prevent matting. If your pet is matted, every effort will be made to protect its skin while removing the hair. The skin can become sensitive and incur clipper marks, abrasions, cuts, rashes, nicks, itchiness, or redness where the matting is severe. In some cases, the entire skin can become sensitive due to the shock of removing severely matted hair. Removal of the hair that grows into the ear canal may cause irritation and reveal underlying infections that may cause you to seek veterinarian care. Matting removed from the leather area of the ears can cause hematomas (swelling from blood pooling at a site), usually on the edges of the ears. You agree not to hold NoomGroom responsible for any problems resulting from the grooming service for your matted pet.

By signing, I agree that I have read and understand the Policies and Procedures Agreement presented to me by NoomGroom. I have read and understand my obligations as a pet owner seeking services with NoomGroom, and will adhere to such an Agreement for as long as grooming services are offered to me by NoomGroom.

NoomGroom reserves the right to refuse service or terminate this Agreement at any time.

Owners are responsible for keeping their pets flea and tick-free. If we notice parasites that require treatment, the pet is treated with an all-natural flea and/or tick treatment, and additional fees will apply. You will be informed if parasites are found so you can treat your environment as needed.

It is the responsibility of the Owner to maintain the pets coat between services to prevent matting. If your pet is matted, every effort will be made to protect its skin while removing the hair. The skin can become sensitive and incur clipper marks, abrasions, cuts, rashes, nicks, itchiness, or redness where the matting is severe. In some cases, the entire skin can become sensitive due to the shock of removing severely matted hair. Removal of the hair that grows into the ear canal may cause irritation and reveal underlying infections that may cause you to seek veterinarian care. Matting removed from the leather area of the ears can cause hematomas (swelling from blood pooling at a site), usually on the edges of the ears. You agree not to hold NoomGroom responsible for any problems resulting from the grooming service for your matted pet.

By signing, I agree that I have read and understand the Policies and Procedures Agreement presented to me by NoomGroom. I have read and understand my obligations as a pet owner seeking services with NoomGroom, and will adhere to such an Agreement for as long as grooming services are offered to me by NoomGroom.

NoomGroom reserves the right to refuse service or terminate this Agreement at any time.